BIG Business Improvement Group

Alaska Primary Care Association logo on top of photo of physician meeting with patient.

Project Management and Webinar Presentation

Alaska Primary Care Association

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Project 1: ACHIN NextGen Behavioral Health Project

Our Plan of Action:

BIG was sub-contracted in 2010 through business partner, TekMate, to manage a comprehensive Business Requirements and Specification project for the Alaska Clinical Health Information Network. The goal was to direct and coordinate with remote clinical behavioral health providers and healthcare executives to:

  • Map current Behavioral Health Programs
    • Business Requirements
    • Roles
    • Processes
    • Systems Inventories
  • Compile comprehensive Business Requirements Document
    • Functional and Non-functional Requirements
    • Rationale
    • Reporting requirements
    • Legal requirements
  • Map to data specifications for reporting
  • Prepare for template builds in EHR and FMO process flows

Project 2: Webinar Power Point Presentation on Creating a Service Culture

Our Plan of Action:

Jim Bates prepared and conducted a webinar to statewide community health centers on creating a true service culture. He provided lecture, case studies, and experiences on process improvement and increased customer quality.

Project 3: APCA Project Management Improvement Initiative

Our Plan of Action:

BIG was engaged to provide Project Management Process Consulting to the Executive and Project Teams. The goal was to improve project management processes and increase effectiveness while reducing costs and bottlenecks.

  1. Understanding current environment – Where are we now?
    1. Current PM process and mapping (CMO)
    2. Identifying pain points and bottlenecks
  2. Best Practice overview – What is the accepted standard?
    1. PMI’s PMBOK®
      1. The 5 process groups
      2. The 9 knowledge areas
    2. Identifying the project lifecycle and integration points
  3. Gap Analysis / Gaps to Goals – Where do we want to be?
    1. Identifying gaps from CMO to best practice
    2. Identifying organizational maturity goals
  4. Strategy / Remediation plan – How do we get there?
    1. Planning the roadmap
    2. Identifying the metrics (CSFs, KPIs, …) – How do we know that we have reached our goals?
    3. Transitioning and recurrent training
  5. Adopting a “continual improvement culture” – How do we keep the momentum? (4-6 months after program launch)
    1. Review progress
    2. Institutionalizing processes
    3. Rewarding and celebrating success
    4. Promoting and maintaining continual success